![]() ![]() Once it erupts, it’s hard to control (Bolton, 1986). 7–8) describe conflict as “perceived divergence of interest, a belief that the parties’ current aspirations are incompatible.”Ĭonflict resolution is an agreement reached when all or most of the issues of contention are cleared up (Pruitt & Kim, 2004).įurther, conflict management is a product of successful problem-solving in which the parties have worked out ways to de-escalate conflict and avoid future escalations.Ĭonflict can be disruptive and, at worst, destructive. What Is Conflict Resolution & Why Is It Important? Helpful Books for Managers and Organizations.Best Activities, Games, Workbooks, and Online Tools.6 Strategies and Techniques for the Workplace.6 Methods and Approaches to Apply in the Office.How to Do Conflict Resolution: 2 Approaches.7 Examples of Conflict Resolution Skills.5 Psychological Benefits of Conflict Resolution.What Is Conflict Resolution & Why Is It Important?.These detailed, science-based exercises will help you or your clients identify opportunities for professional growth and create a more meaningful career. The physical, emotional, psychological, and interpersonal tolls are incalculable.Ĭan we seek a better understanding of conflict and transform its devastating effects?īefore you continue, we thought you might like to download our three Work & Career Coaching Exercises for free. Interpersonal skills such as conflict resolution extend beyond social circles, affecting the workplace and illuminating lessons yet to be learned.Īmerican businesses lose $359 billion yearly due to unresolved conflict and low productivity (Kauth, 2020). In a keynote speech to graduate students in conflict analysis, international mediator Kenneth Cloke (2011) made a profound statement that has stayed with me to this day: “Conflict is the arrow pointing to what we need to learn the most.” One lesson common to humanity is how to negotiate conflict skillfully. ![]() Life is full of lessons, an ongoing masterclass in the human condition. ![]()
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